People who dine out – all of us – are OSI Group’s customers’ customer. This is an enterprise with a century-old history of passionately fulfilling all stakeholders’ needs. Holistically addressing these issues is how this company evolved from a Midwestern Mom-and-Pop shop to an international entity. Today OSI Group is one of the largest privately held enterprises according to Forbes magazine. It groomed its current president and Chief Operations Officer (COO), David McDonald, to bloom with their philosophy by placing him under the tutelage of Sheldon Lavin, chairman and CEO. As such, Mr. McDonald found one of the best ways to grow with the company; he immersed himself in operations and figuring out how to steer the organization.
This strategy was closely aligned with goal of fulfilling the all stakeholder needs – not just equity holders or customers but employees and suppliers as well. Ultimately this sometimes means change is necessary to bring about growth. OSI Group fosters relationships with its stakeholders by closely aligning its practices toward their goals like they did with McDonald’s. The COO has stated his passion for treating employees and partners, such as farms and processing plants, as a family. There is a quantitative aspect to this qualitative family approach. Without positive metrics simply being respectful and listening to stakeholder needs will not lead to success.
Clearly this enterprise is monitoring key performance indicators throughout the company, its partners and suppliers. Taking this holistic approach likely explains why OSI Group has earned so many awards for maintaining health and safety standards. OSI Group expanded beyond the Midwest to the world because of a few key philosophies. Fulfilling stakeholder needs is the route to growth. Customers are not the only stakeholders; suppliers and partners influence quality so treat them with respect. Make sure what is being done is working by measuring not only profit but also adhering to and excelling beyond industry standards. If you want to learn more about them : Click Here.